Thank you for expressing sympathy regarding how badly I got burned by TurboTax (costing me thousands).
However, I HAD entered ALL income, expenses, and deductions and it STILL showed a refund. Upon final review TurboTax wanted me to re-enter in a different place a number I had already given it... not until the review did TurboTax hammer with what it had hidden from me and failed to properly calculate until then!
When I was charged ~19% for long term capital gains and called a TurboTax "expert" with 10+ years experience, she spent 30+ minutes, including consulting others, and finally told me it was after hours and I'd need to call back. I spent another 5 minutes scouring the internet and discovered the nasty Net Investment Income Tax that adds 3.8% punishment for doing well with long term investments (two apartment syndicate investments sold in December, so I got burned for that). Probably I should have ditched TurboTax then and used a professional instead, but I'm definitely done with it now, and will be telling this story to lots of people. I have lost all trust in TurboTax.
As both a consumer and a software engineer, I know it's not hard to keep the Monitor but add a text line that says it isn't guaranteed to be accurate without review. I also know how easy it is to make programming mistakes, but TurboTax should have copied that one entry that caused all this trouble to where it belonged and calculated correctly when I entered it - but it didn't!
