This looks to me to be a side effect of Intuit having a near monopoly position in tax software. In this case, it appears that they created this problem with a software 'update' in early February, and then didn't worry much about the problem they created for quire a while. They are doubtless cutting back on costs by not providing customer support, and they may be cutting costs by cutting back on their tech people and their programmers. This is a classic effect of laissez faire capitalism- internalize profits, externalize costs, in this case, let your customers debug your software, and don't compensate them for their time.
