replying to daniellehutson
So sorry you are going through all this garbage re your refund. Thanks for sharing about the tax advocacy office, glad to hear you at least were able to reach someone so quickly and hopefully with their help get your issue resolved ASAP.
Very glad you are documenting your efforts so carefully, unfortunately you never know when you might need to have it for the next step. Unfortunately my previous experiences with the customer service reps at the IRS are all very negative, long waits, no real help either. I always ask the customer reps to id themselves and generally they refuse to give a name but they (at least used to be) are required to give their employee id number. Also, when they cannot help I have asked for a supervisor who may have access to more info/systems than the regular customer service rep, not that that has helped much either. But the documentation of the efforts paid off when I had to go to next steps.
Here is hoping your refund nightmare is almost at an end!
