There is NO TAX TOOLS MENU. Every login I try rejects my password. I have reset password. I have entered 6-digit codes. When I get to a password failed screen where I can choose Forgot Password (which isn't true, but it's the only option) it asks me for the answer to a Security Question that I never set.
I have been using Turbotax since it was Macintax. I've had many issues, but this is THE WORST. Basically, I am regretting that I took the online option and didn't buy a CD from Staples. My last attempt to follow your instructions (using the QR code and my phone camera) resulted in an offer to BUY ANOTHER COPY for $129, which is about twice what I paid for the download.
Intuit's supposed help line is NO HELP AT ALL, and there's no live option, no chat, etc.
