Alternatively, if you read this much longer and long-lasting thread, you will clearly see that there is a core issue with this software and once it happens for you, there seems to be no recovery and there is absolutely no support for anything. You notice how this thread was never answered and my direct replies to community leaders directing me to support were ignored? That's because there is no support. I'm actually surprised you got a human, I tried many times over 2 years to get to a human and never could so it's positive to see they may have finally fixed that, although it sounds like it was a low level support person who is just following a script; re-installing is just a placebo and doesn't do anything. There is a fundamental flaw that causes some customer's TurboTax to not actually save any data to the save file. It reads as corrupt when you try to open it but if you examine the file itself you'll see that it has almost no size and opening it with a text editor it's almost blank, just a tiny bit of data is there. No one ever notices that the file is blank because it has just enough data to open as corrupt in TT, but the issue is with TT not saving on some customer machines. Once it happens it seems to be permanent.
This comes up a few times each year and these two threads get revived from the dead again and again. For a handful of people each year there is no fix and the only solution is to move to another software.
I personally couldn't get a refund when this happened to me despite weeks of trying. I tried calling any number I could find - it is never possible to connect with a human on any phone tree. I tried Twitter - someone said they would look into it and then disappeared. I obviously tried here - the only answer is a canned message and advice to call support which doesn't work because there is no support. I ended up having to do a chargeback after 4 weeks of trying and having already filed my taxes with another provider.
