After being promised the $40 refund for the processing fee to e-File by the TurboTax Resolution Desk so that I could file my taxes on March 5, 2025 due to the problem with their program they went back on their word and have not and will not pay me the $40 the agent promised me. I kept watching for the refund and made many telephone calls requesting the refund and was told each time that it would appear on my credit card shortly. This supervisor that I spoke to today says the agent should not have promised that and they will not be issuing me a refund. TurboTax's customer support is horrible! I have used them for over 20 years to do my taxes. I am finished with them and will be using H & R Block from now on! Be advised they do not stand by their word and could care less about their customers.
