I too wish that I found all of this information out through reviews and the forum, but understandable, consumers do not look for issues that they are unaware of. This was an unauthorized subscription being imposed on my account without clear disclosure or an option to decline it during the filing process. I was provided with no information or opportunity to opt out of this subscription, nor was I informed that I was being enrolled in an ongoing service.
Sadly, Turbo tax makes it very difficult for the users about this (based off reading all of the reviews on it after the matter) I understand this is your job to respond to these posts, but giving turbo tax users a handful of links does nothing but intentionally give them the runaround.
