I have never agreed to upgrading to Premium. Last year, I wondered why I was charged $199 but assumed it was because i asked the chat box a single question (which $199 is STILL ridiculous for a single question) It charged me again this year, when I did not use any Turbo assistance. It gave me no option to remove it, no option to deny it, nothing. I was forced to pay with credit card, or with my refund.
I went online and saw that you can request a refund for that, which I have. But all i got was a "thank you for the feedback" message. How can i check the status of my refund request for services i never agreed upon?
