This is what happens:
I open intuit and there is a file that says Turbo-tax-My Docs 2023
I click on that and Personal has under it:
Documents>Turbotax-My Docs 2023 I click the box beside it and click Download
I go to my Downloads and right click "Extract All" get message The compressed folder is empty.
I right click and hit compress to zip file - another line opens with a zipper on the folder - I R click Extract all
Get another window
C:\Users\rosie\Downloads\Turbotax - My Docs 2023-2025_03_19 (2)
- Another window opens
box checked show extracted files when complete I click on the extract button at bottom
Download folder - (I cannot copy) it is the compressed folder again with the zipper on it
