This isn't really a tax question, it's a tech support question, I just need to know where to go to get help.
I've used Online TT for years but this year I ran into a sticky problem and someone on Reddit said why not buy the desktop version. So I bought Home and Business from Amazon and downloded and installed it. I’ve started it and first thing, I’ve run into a big bad problem.
One of our biggest incomes is from a job my wife has with a foreign student company. They pay her as a 1099 contractor so we get a 1099-NEC form every year. This year it’s about $30,000 of income!
So I started by entering the info from that form, with the company name, its federal ID number, the amount in Box 1, and that’s it – that’s all the boxes on the form with anything in them. I know I entered everything correctly.
I clicked Continue, and the next page says Form 1099-NEC Summary and “Here’s what we have so far”. BUT THERE’S NOTHING THERE. It’s just a blank box saying “Untitled” in the title bar.
There’s nothing there! I click Continue again (I only have one 1099-NEC) And it shows “Business Income Reported to you on Form 1099-NEC” with amount $0.
Any suggestion? Unfortunately Amazon basically says you can't return it, etc etc
???!!!
