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I do not know the experts name - no one has called me yet!

I keep using the "connect with an expert" button (daily) in the desktop version. All that happens is a popup opens to tell me a time to expect a call back that never comes. I know my phone works I have had other calls. 

I even tried the general  help number [phone number removed]). I was told a time to expect a call back - again, never happened. I am sure everyone there is busy this time of year. But a system in place that keeps promising a call back - but does not or can not provide a reasonable time frame to reschedule is not of much help.

10 days and counting.........