Same problem, but I'm just trying to do 2024 taxes. I finally gave up. I scoured the website, try all sorts of ways to download, reinstalled on Mac and Windows, and called support. They just read a script and tell me things like "restart Windows". Turbo Tax is a mess - it has just gone downhill for 10 years. Nothing changes and the bugs just keep piling up year after year.
I bought TurboTax Home and Business. I claimed California and bought Colorado for $45 extra. I had to switch computers and now can never get Colorado again. My returns will no longer open due to a missing state error. Any attempt at all to re-download Colorado just takes me to the "enter credit card" flow. I'm just done. I've been with TurboTax since 1996 and will never ever ever ever use it again.
