This can happen when the account information isn't correct, or it is incorrectly formatted. Make sure your account information again, make sure you haven't entered any dashes or spaces between the numbers.
You can also try clearing your cache (that is, remove these temporary files) because a full or corrupted cache can cause problems in TurboTax. You can try these steps if you are using the online version:
- Clearing your Cache and Cookies
- Using a different browser
- Opening an Incognito Window
If the reject continues, you will need to print this return and file by mail.
