@KristinaK I just did my best to count. The transactions are not numbered so it's hard to tell exactly how many but I counted 42 transactions on the first page and even rounding that up to 50 and rounding up other partial pages to 50 I only got to 750 transactions, so I think I'm ok.
Also, my wife has far fewer transactions on her account and that account is also not working for import so I don't think this is the problem we are having.
Finally, and I really feel pretty strongly about this as someone who has spent my career in the consumer software space myself, if the issue is too many lines, your software needs to be able to detect that and give the user an error telling them that is the problem. It's not acceptable to simply do nothing and leave them stuck. This doesn't sound like a particularly hard thing to do in software -- counting and giving some sort of error -- and without this you're going to drown in customer service costs forever on this issue.
