It's absolutely crazy that this payment issue has existed for years and Intuit has done nothing. What corporate bonehead does not realize that the inability to get to the payment screen means Intuit is loosing money?
Also, why isn't there a Pay By Phone button on the screen that displays the "Whoops.." message. I had no awareness of a menu option to pay by phone. A button would have prevented my 3 calls and hours of tedious support.
I also noted that the glance code option is not available in all productions. S-Corp does not have it so how do agents provide support?
I also noted that there is not option to pay for Audit Defense or Expert Help by phone. All of these pay for services should be available in the menu.
