Same just happened to me, except I didn’t even file yet. My card was charged the premium price, even though I said “no” to all of the upgrade offers. I requested to downgrade and a refund for the difference, since I have no filed yet. TurboTax denied my request. This is their response: “Our Satisfaction Guaranteed policy only covers TurboTax CD/Download products. TurboTax Online is designed not to charge the customer until after they choose to file, so it is not covered under the Satisfaction Guarantee.”
What slime balls!
