JRH99
New Member

Get your taxes done using TurboTax

This post helped me to fix the problem with repeated pop-ups asking for the activation code.  I have TurboTax Premier 2024 installed on my Windows 11 PC.  I also use OneDrive and the Personal Vault.  However, my TurboTax files are stored locally on my PC.

 

A few  weeks  ago, after I received a second request for an activation code (for the same PC),  I contacted Intuit support and explained the issue.  I was on the phone for an hour with them.  It was escalated to second tier support.  They confirmed that there were two activations for the same PC but could not explain why.  I requested another license code, which they provided as I did not want to run out of "activations" before completing my 2024 tax return.

 

A couple of days ago I had yet another request for an activation code upon which I exited the program and searched for the issue.  I found this response and solution.

 

When I installed TT the first time, I must have had my Personal Vault UNLOCKED.  I have confirmed that if my Vault is LOCKED and I try to run TT, I get asked for the activation code.  When the Vault is UNLOCKED, I am able to run TT without any request to activate again.  Why the Vault status matters to program is beyond me, especially since I don't use my OneDrive, or Vault, for any TT program or my TT files.  They are stored locally.

 

I had this same problem last year as well.

 

Thanks for finding the solution.  Seems like Intuit should be learning from this.