Just experienced the same thing the original poster saw, but this time with the online TurboTax for filing 2024 returns. I was never shown the Deluxe version. It started this year by wanting me to use Premium Live. I had no interest in live features. So I set it to Basic. It then said I had tax calculations that were beyond basic and offered Deluxe Live, which was cheaper. It never showed me Deluxe. Fast forward a week when I'm helping a friend. When they log on it starts with Deluxe. This person had all the same calculation types as I did. We set it to Basic. As expected it said Basic was not enough, but showed them Deluxe again. So that's how I know Turbo Tax games things with its customers. Contacted customer service. Same deal ... will not refund the difference between Deluxe and Deluxe Live, even though I did not use the Live "features" and had no interest in them. I thought it was all they offered now below Premium, not realizing they were lying by omission. Customer Service said online products are not covered by a customer Satisfaction Guarantee like desktop. Apparently scamming people online is just acceptable to TurboTax. I will no longer be a customer and will no longer recommend the product after this experience.
