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Get your taxes done using TurboTax
@ PRDL wrote:sorry, but I am unable to show a screenshot to show you what I see on my screen.
It looks like I will need to e-file federal return and mail state.
While that would work (since there would be no state efile fee), there is something else you can fairly easily try. You could phone TurboTax Support for help, but if it were me, this is what I would try first:
I would go the FILE section and change the filing method for both returns to "file by mail". Then it is impossible to have Premium Services and "pay out of refund option" because that option requires efiling. But obviously don't file it by mail. At that point I would click on "Save" to save the file with that mail choice for the 2 returns. Then I would go back to the FILE section again and change it back to "efile" for both, and see if that reset the efile interview screens. If it did, then this time when going through the efile screens be very careful to decline Audit Defense and to choose to pay the state efile fee by credit/debit card.