They are TERRIBLE.
When I went to pay my taxes the pay by credit card option was not available - despite moments earlier paying the TURBO TAX Full Service Bill with the card on file! After HOURS no could help or understand the issue. FINALLY, the understood and confirmed there was a bug with the site and agreed to issue be a full refund. They sent me request refund link that I filled out immediately. Feeling better about the situation I agreed to pay what I owe on the IRS site itself. That sucked, cause I was forced to pay a 50 dollar fee of which would not have happened had I used the Inuit third party credit processor. Next morning, I find out my refund request was denied. Concerned, I hopped on the site/app. Of course after filing, all of your chat history goes away. Therefore, I was forced to call for help. No one knew anything. Next day, I get someone who found a way to (so to speak) to resolve the issue. I had her email me with a note saying I would be issues a refund within 24-48 hours. 50 something hours later, nothing. I called in again tonight,.... reps couldn't help. They transferred me to a "supervisor:" and once again, I am on hold going on 35 minutes. THIS COMPANY is dishonest, they are crooks, and otherwise unable to solve the most basic of billing problems. STAY AWAY FROM Intuit Turbo Tax
