horrible and when i chatted with an expert she was horrible. me: did you change your platform from 2024? expert: no me: i am no longer being walked through last year's categories and asked to import from last year. i was asked to upload a 1099 r income. expert: i can help. let me transfer you to an accountant. me: NOOOO
boom, the screen changed to a enter your credit card info and a $5 charge for ????? charging for chat with an accountant b/c your platform changed from last year and the "expert" didn't even know? I am definitely switching platforms to a free government platform if i am going to have to reenter all of the info on the forms. Hate the new platform. i am not going to pay for it. better to start anew on a free tax prep. i already know what info to enter. or ill enter everything for practice and then not pay to file. and to think i spent 3 hours clearing data and reentering everything thinking it was me not the software. it doesn't matter if it is online or desktop. the platform has changed and it is not user friendly. maybe they want to channel everyone into expert help??? make more money ???
