Since you purchased the 2016 desktop product, here's how to phone
TurboTax Support to assist you in unlocking any locked returns in your
online Tax Timeline.
Use the form at this link to be assigned a
phone number. The number will not display when they are closed. This
time of year they are open 5AM-9PM Pacific (8AM-12 Midnight Eastern) 7
days/week. Fill out 2 short forms about your issue, then click the blue
"Get a phone number."
https://support.turbotax.intuit.com/contact
