Answer to the can't download question .... it's very simple. When you get to the page in TurboTax that shows the logos of various financial institutions and asks you to select from the list, choose yours as I'm sure you've done.
Then below that you have two options, one is to do the import, the other is I'll type it myself. It appears that the Do the import option is selected. It's not. You have to CLICK IN THE CIRCLE to select it, then click continue and it will take you to the login, then you'll see a list of documents available for download and you just click and it's done.
TurboTax shouldn't move forward without a selection in that box. it's caused a lot of people a lot of angst.
