So my usual daily routine now is to launch TurboTax and see if there is an update. This morning there was an update. Yay! Hope was riding high at this point I would finally be able to do my taxes. I then attempt the import again and it fails. Again. Hope spirals down and crashes. But this time there was a different error in the logs:
2025-03-14 06:30:19.433 TurboTax 2024[1198:24830] Error Domain=com.intuit.turbotax.tpskit.errordomain Code=15500 "Response from E*TRADE from Morgan Stanley" UserInfo={NSLocalizedRecoveryOptions=(
Ok
), NSLocalizedRecoverySuggestion=Please call Customer Service at 1-800-786-2575 for password assistance., NSRecoveryAttempter=<MTFImportFISourcePosition: 0x7f9b5696a710>, NSLocalizedDescription=Response from E*TRADE from Morgan Stanley}
2025-03-14 06:32:13.380 TurboTax 2024[1198:24830] startDispatch
2025-03-14 06:32:50.522 TurboTax 2024[1198:24830] MTFImportDataRequest.logImportOFXRequest.intuit_tid: C97E42EF-587D-46D5-8A80-5F281F8BC9F8
2025-03-14 06:32:50.564 TurboTax 2024[1198:24830] MTFImportDataRequest.logImportOFXRequest.TPStransaction ID: 50C00800-3002-17D4-8504-2FC959044E59
2025-03-14 06:32:51.798 TurboTax 2024[1198:24830] Encountered TPS error (15500)
zpError: error code = 15500
I'm 100% positive I'm using the correct password. I then tried the following:
* Completely disabled MFA on the account and tried it. Failed.
* Changed my password again to the absolute stupid minimum acceptable. Failed again.
* Entered my userID in all caps. Failed again.
* Uttered a number of words out loud that cannot be repeated on this forum. At least that succeeded.
Checking the logs again it has reverted back to the same error that @coolduggar posted originally:
2025-03-14 07:19:27.147 TurboTax 2024[1448:52973] startDispatch
2025-03-14 07:20:07.822 TurboTax 2024[1448:52973] MTFImportDataRequest.logImportOFXRequest.intuit_tid: 0E0BDA45-67BE-49BB-BBAB-466F410E7296
2025-03-14 07:20:07.849 TurboTax 2024[1448:52973] MTFImportDataRequest.logImportOFXRequest.TPStransaction ID: 50EC5C00-3B17-17D4-A592-2DD198844E31
2025-03-14 07:20:11.372 TurboTax 2024[1448:52973] Encountered TPS error (10341)
zpError: error code = 10341
It would be helpful if Support could at least give us a clue as to the issue and maybe what these codes mean. Can I buy a vowel here?
