Get your taxes done using TurboTax

I get to the form where you type in the account and document id.  After typing them in with no spaces I get a popup saying it is establishing a secure connection.  a few seconds later, i get a beep and the dialog disappears.  It fails so quickly that it has to be related to actually establishing the connection.  There is no error message, just a beep.

 

I am attempting to import brokerage data.  Has anybody been able to resolve this?