@ johnpfarner wrote:
I have contacted Turbo Tax twice to get a refund for $139 being as I did not submit my taxes and now realize I missed a step and in order to correct it they tell me I need the Business turbo tax which would cost $199 more . The two people I talked to on the phone said I should and would get a refund as they have 100% guarantee. But when I submitted it twice each time I received a message back stating I would not be getting a refund.
Either you should talk to your customer service so they know what they are doing. I still think I should get a refund, I will never never use Turbo Tax again and I will make sure all my friends on Facebook, texting, email will know the rotten way I was treated
It's not clear which Business product you are referring to. The desktop TuboTax Business for Windows is for dedicated business returns for partnerships, corporations, multi-member LLC, trusts/estates. In this user community we don't know your situation and what all you are doing, but people who file a dedicated Business return generally need a personal product as well for their own personal income tax return.
In any case, since you have already tried to resolve this through the usual support channels, to further get help with your issue you can contact the office of the president of Intuit via the form in the link below. They have a liaison who can (hopefully) help you with your issue, tell you what all you need to do to get into the correct edition, and help with a product refund if necessary. They say they will respond within one business day.
https://www.intuit.com/company/contact/office-of-the-president/
