I have contacted Turbo Tax twice to get a refund for $139 being as I did not submit my taxes and now realize I missed a step and in order to correct it they tell me I need the Business turbo tax which would cost $199 more . The two people I talked to on the phone said I should and would get a refund as they have 100% guarantee. But when I submitted it twice each time I received a message back stating I would not be getting a refund.
Either you should talk to your customer service so they know what they are doing. I still think I should get a refund, I will never never use Turbo Tax again and I will make sure all my friends on Facebook, texting, email will know the rotten way I was treated
