Are you using the Desktop application or TurboTax Online?
In either case, you can import from Edward Jones. Type 'Edward Jones' in the Search for financial institutions, then double-click on the correct one in the Search Results (there are two).
You'll be taken to the Sign In page.
Some hints: Make sure your Edward Jones account is enabled for 'third party access'. Temporarily disable anti-virus program. Here's How to Turn Off Anti-Virus Programs.
@bluffcitybutler
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