Get your taxes done using TurboTax

I followed the instructions on the intuit turbotax packet Deluxe Federal/State I purchased from costco. The program loaded up on the computer but at no time did I receive a screen to place the license code, so turbotax shows up on the computer but when I try to open it, a notice comes up that states there is an error and will contact you when the reason is found. I have not received any correspondence from turbotax.