1099 forms will not import

I have serveral 1099 documents that have failed to import from apex brokers. It doesn't appear to be a systemic issue with apex 1099's in general as I have been able to import a few. After speaking with a turbo tax live agent, she acknowledged that was an issue she had been seeing as well and was not able to forward the issue to any tech support.

Her only advise was to manually enter the document information, which for me is not feasible considering the amount of documents I have to import. How can I get in touch with technical support to resolve the import issue?