Greetings,
Yes, as a former software developer, I would definitely agree that it is a bug. However, as nice as the help people were, I was unable to figure out how to persuade them that it may be time for a bug-ticket.
Here is what I decided. The main thing is that since I was due a larger refund this year, I wanted it processed more quickly. I would have done E-File State, but TT doesn't support one of the forms. Normally, the 2d barcode will make processing go much more quickly for MO DOR, and they obviously encourage E-File first, 2d barcode second. However, it is not absolutely required, based on the fact they have several addresses to mail in your return to (https://dor.mo.gov/contact/individual-income-tax-information.html). I figured trying to get this to be recognized as a bug, and actually fixed would take many weeks... and it would be much better to get the return in earlier, so I mailed it in anyway (note there is a different address, which TT gives correctly, but you can check here.
Should TurboTax have done this correctly, as they have in other years? sure, especially for the money spent? sure. But you can still file, try to get some ticket going, or wait for another State Update, hoping it is fixed. I opted to just file.
Good luck!
