@ C-K wrote:
VolvoGirl: Thank you for replying! I had tried the linked page you shared a few times before and without success. From what I can tell, I believe that page only works if: 1) one purchased the software directly from TurboTax; 2) one already has that tax year's software listed in their TurboTax account; 3) one wants to purchase TurboTax for the first time or purchase again.
I couldn't find a link that would allow me to download the installation .exe file to install and then use my Costco purchased license code.
You said you spoke to TurboTax customer support, and they didn't have a solution. I don't know why they couldn't have just pushed you a 2023 software download since you have the license code. Since regular support was not helpful, you can appeal for special help through the office of the president of Intuit. They claim they will respond to you within 1 business day. You can use the online form at the link below. Explain to them what happened and your lack of success with customer support.
https://www.intuit.com/company/contact/office-of-the-president/
