To take a closer look at the situation, it would be very helpful to have a diagnostic copy of your tax file. The diagnostic file will not contain personally identifiable information, only numbers related to your tax forms.
If you would like to provide us with the diagnostic file, follow the instructions below and post the token number along with which version of TurboTax you are using in a follow-up thread. If possible, please include a screenshot of the token number so that it will not be redacted.
Using a CD/downloaded version of TurboTax, follow these steps:
- Select Online at the top of the screen.
- Select Send Tax File to Agent.
- Click OK.
- Post the token number here.
@stanrubin301
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