Did you originally prepare the return in TurboTax Online? If you already followed the steps in this help article to view, download, or print your prior year return, be sure you are using the same account login that you used when you prepared the return. If you used a different login, you won't see the 2023 return.
If you have the data file but can't locate your TurboTax Online account, this article shows how to switch to desktop. You would need to get a 2023 desktop version to complete your 2023 return. Contact TurboTax Support for assistance:
- Use this link for instructions to initiate a help request online.
- To contact TurboTax support by phone, see this link.
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