I'm a user, like you, so you probably don't want to screen share with me.
Why don't you simply delete the W-2 and manually enter it? As I said, I did a test W-2, leaving something I named "Restricted stock" to the tune of $7,000 to the last and selected "Other - not on above list" and nothing changed on the Refund - O - Meter. Then I deleted the Box 14 entry, and nothing changed. Since I'm using the same desktop program you are using it's hard to believe we'd get different results.
So I'm just guessing that something funky in the file that was imported might be the issue.
