I ordered and paid for the alledged new stop-gap installation disk. It never arrived.
I called customer service to ask what happened to my disk. Customer service rep insists Turbotax no longer has a cd available--it's download only. I give her my order number. After another 10 minutes on hold she tells me she found the order but there's no tracking number on the shipment so there's nothing they can do about it.
The new lean, mean Intuit corporation . Sellling downloads that don't work, disks that never show up and customer service and tech reps whose only job is to get rid of angry frustrated customers as quickly as possible.
Turbotax is running ads on Facebook: "Help wanted. No tax experience necessary." That pretty much sums it up.
