Having the same problem and have tried everything (manually entered W-2, made sure all reflected blank or zero) and no luck. My spouse and I have nothing in block 14, are non-residents of NYS and do not have anything to do with NYC for tax purposes. This is very frustrating since I have already paid to e file and now may have to mail this thing in. For what its worth, I have also tried clearing the cache, signing out, and using different browsers. If Turbotax doesnt fix soon, I will be looking for a refund.
