I have already talked to people at [phone number removed] twice and had two separate case numbers assigned without resolution. Yes, I was told 1008 stands for out of memory but I have 10 GB unused memory, and 300+ GB extra hard disk storage space.
They cannot connect to my computer thru TurboTax since I have no access to the Menu when the Error 1008 message comes up.
I believe some file is not being cleared as when I do an "Uninstall" and then "reinstall", it automatically reinstalls Kentucky as the base state return. Also, when I hunt around in my system, I find a file at C:\Users\cafos\AppData\Local\Intuit\Common\Authorization\v4\Logs\IntuitAuthLog.txt which shows the following type of messages:
TurboTax PID(12516) TID(11) 2024.47.20.31 3/4/25 11:40:34:273 AM WARNING Intuit.Spc.Authorization.Internal.DataStorage.LocalSecureDataAccessor "Encountered CryptographicException (Key not valid for use in specified state.
) when reading data."
TurboTax PID(12516) TID(11) 2024.47.20.31 3/4/25 11:40:34:384 AM ERROR Intuit.Spc.Authorization.Internal.DataStorage.LocalSecureDataAccessor "System.Security.Cryptography.CryptographicException: Key not valid for use in specified state.
at System.Security.Cryptography.ProtectedData.Unprotect(Byte[] encryptedData, Byte[] optionalEntropy, DataProtectionScope scope)
at Intuit.Spc.Authorization.Internal.DataStorage.LocalSecureDataAccessor.ConvertEncryptedDataToSecureDataElement(Byte[] encryptedData)
at Intuit.Spc.Authorization.Internal.DataStorage.LocalSecureDataAccessor.<LoadAsync>d__11.MoveNext()"
