I had the same issue. I've used TurboTax since 2004, I'm also an IT Executive, which I'm only stating to say, I am very computer literate. I had a couple of issues with TurboTax this year, when trying to import previous year, it would not show me the network drive (NAS) where I keep all my taxes, I do this same import every year from the same location. Then, just like OP, I saved my place in the process and selected "Desktop" because once again, the network location was not listed in the explorer window. Once I finished and filed my return, the app, as always, asks me how I want to save the file (not the application file but the printed version), and as usual, I selected PDF, and of course, as earlier, I could not select the location I normally do each year, as it was not listed. Once I exited the TurboTax2024 application, I wanted to open the PDF file, but it was not on the desktop, so I reopened the TurboTax2024 application so I could make sure I knew where I was saving the PDF, but it could not find the .tax2024 application file either, which I also selected to save on the Desktop as noted earlier.
So, of course, I do a C: drive search for .tax and it finds the files on the Desktop folder of another user's profile, not the user I installed the application nor completed my return on.
Intuit...what gives?
So, for those having this issue, search for .tax in Windows Explorer and it should find the location.
