I downloaded the files necessary to install turbotax premier. When I click on the exe downloaded file to install, I get an initial blue screen and logo but then only see the "rotating circle". The file to install never opens. I have left it for upwards of 20 minutes. I've also tried downloading the file again with no success. I've also rebooted my computer and that also did not help.
I purchased the software from Amazon. I contacted them about the issue which they referred to Intuit. I was to have received a response from Intuit within 48 hours but I waiting over 5 days and didn't hear anything. I had Amazon credit my account for the charge. I was planning to buy the disc version of the software but understand you no longer offer that option. I reluctant to try again since I had no success either downloading the software or getting support for it.
Any suggestions?
