This has been an ongoing problem for years. Reinstalling the software is not the solution. I believe it is the result of Intuit having longstanding problems with the state specific software. I can only imagine the logistical challenges of updating the software for 50 different states. Compared to the software for filing high volume 1040s, I get the sense fixing problems with the software for lower volume 1041s is not Intuit's highest priority.
I have worked one-on-one with customer service via screensharing. They have witnessed my difficulties and they have been unable to fix the problem.
