Have you also tried using a different browser? Chrome generally works well.
If you have all of the minimum system requirements, and have tried trying all of the troubleshooting steps mentioned you still have the same problem:
See this help article for instructions on how to contact TurboTax customer support depending on which product you are using. Be prepared to answer the following:
- Where were you in TurboTax when you encountered this issue?
- Did it stop the program from working?
- Did you complete any entries in the screen to report this?
- Are you using a Mac device?
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