I need a return. I started using turbo tax but didn’t fully finish filing. I used another tax service, after TurboTax said it needed one last step.

I had used another service last year but at first I thought I was used TurboTax. So I started filing with them, then at the very end it said I needed to give them 2023 forms because I didn’t file with them. So I looked and saw who I filed with and decided to abandon TurboTax and file with them. TurboTax still charged me anyway and it was a lot of money. They said that I had paid but I didn’t finish filing, which I think that if I have not finished filing they should not have charged me.