Hello TurboTax Support Team,
I filed my taxes using TurboTax and opted for the 5-day early refund option. According to the IRS, my refund was scheduled for deposit on 2/26/25, but TurboTax attempted to send it to my bank on 2/21/25. However, my bank closed my account on 2/19/25 for unknown reasons.
On March 3rd, I contacted the IRS to check if my refund had been returned to them. They provided me with a routing and account number linked to Cross River Bank. Unfortunately, Cross River directs me to TurboTax, and TurboTax directs me back to Cross River—leaving me with no answers.
This situation is urgent as I am at risk of losing my home to foreclosure. I need immediate clarification on:
Where exactly are my funds?
Can the refund be issued as a check or re-routed to a working bank account?
What steps do I need to take to access my money?
I paid TurboTax for a service, yet I cannot get a clear response about the status of my refund. I need a direct answer or for someone to escalate this matter and investigate ASAP. Please help me resolve this before it’s too late.
Looking forward to a prompt response.
Thank you,
MLauderdale
