I installed TurboTax Desktop for 2024 taxes just fine in early February, but yesterday I went to start doing my taxes. I get an error dialog box "Error: 1008" with two options (see below). If I select OK, TurboTax just closes and I have to start over. If I select "Click for Solution", I get a page from support.turbotax that starts by saying that is an invalid URL (see below). I have contacted Turbotax but it is not resolved.
I have "Uninstalled TurboTax, and reinstalled, getting the same error - but on the reinstall, it never asked for the key code, so I am "assuming" that is stored in a registry that did not get cleared.
Still no solution, but I have found in EventViewer in Windows the following "Application 'C:\Program Files\TurboTax\Individual 2024\64bit\TurboTax.exe' (pid 14136) cannot be restarted - Application SID does not match Conductor SID.."
If you don't know the answer on how to resolve, do you know how to get in touch with someone in product support, since this is not a tax issue but instead is a product issue.
