For issues with a W-2 mismatch, try the options below.
- Contact your Employer HR Department:
- Ensure the state ID is correct and the amount withheld matches the information they submitted to the state. (Since you have already done this, try steps 2-5)
- Go back to the Income section in TurboTax.
- Delete the W-2:
- Click on the trash can icon next to the W-2 to delete it.
- Re-enter the W-2 manually:
- Make sure all information is correct and matches your physical W-2 form.
- Review and file your state return:
- Proceed to review your state return in TurboTax and finish filing.
- If the rejection persists, consider printing and mailing your state tax return. You can find instructions on how to do this here.
