Last year, I called customer service for 2 months. I think i spent upwards of 20 hours. I knew the home and business downloadable program better than almost all representatives. They’re only getting trained on browser versions. I ran into the same issue as the other commenter. I was hung up on by two representatives who said “let me put you on hold”- simply because they didn’t want to forward me to someone who might know how to help me. Finally , someone very resourceful was able to help me around end of march. I think her name was Lisa. She informed me there was an issue specifically for California e-filers. I was finally able to file my taxes. If this issue persists this year I would be very surprised and upset. Hopefully the suggestion from the above expert works this time.
