rjona
New Member

Get your taxes done using TurboTax

I did that already and Intuit was very quick to reject the refund request. Seems there are no refunds once you pay, so I don’t understand how Intuit claims to have a money back guarantee if once you pay “money” you cannot be refunded your “money”. Kind of oxymoronic. They said:

 

We are unable to process the refund for TurboTax Online product Case #….…… because our Satisfaction guaranteed policy only covers TurboTax CD/Download products. TurboTax Online is designed not to charge the customer until after they choose to file, so it is not covered under the Satisfaction Guarantee.”