Trying to import bank records but TT instructions make no sense

When I attempt to import my bank records, I get a message saying, "Credentials you have are no longer valid. Please enter correct credentials." I assume that it is telling me my username or password is wrong, not "no longer valid." 

 

So, I try again and manually type in my very long and complicated password. No way to see if I got all 21 characters right. I guess not.

 

I can't unmask the password to see if I entered it correctly. I can't cut and paste into the password field. It won't let me.

 

The instructions at the top say to log into my bank to verify my password. Then it says "Once updated, use the new password to log in here."

 

What? Does that mean I need to change the password that just worked? The language on this page is screwy.

 

Please advise if there is anything I can do.