I just did my taxes with a different program and returned my Turbo Tax to Costco. Costco said it happened to many people I just took a picture of the screen that showed I couldn't get into Turbo Tax and they gave me my money back. The first lady was hesitant because it looked like I used the product, but once I got the manager and showed my picture, I got my money back. It just was not worth the struggle anymore. Good luck!
